Solace Refund & Exchange Policy
At Solace, we are committed to your satisfaction and uphold the highest standards of quality and care. Please review the policy below to better understand your rights and responsibilities.
1. Returns & Exchanges
Special Consideration:
In line with Consumer Protection regulations, we are unable to accept returns of personal-use products that may pose a risk of contamination. For this reason, we cannot process returns once a product has been opened or used.
However, if you receive an item that does not match your original order, you are entitled to request an exchange on the same day of receipt.
Eligibility Criteria:
To qualify for an exchange, the product must meet the following conditions:
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It is in the same condition as received.
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It remains unused and unopened.
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All original packaging and tags are intact.
How to Initiate an Exchange:
To begin the exchange process, please contact us through WhatsApp or any of our official social media channels.
Our customer care team will guide you step by step.
2. Damages & Issues
We recommend inspecting your order as soon as it arrives.
If you notice any damage, defect, or if you have received the wrong item, kindly contact us immediately.
Our team will assess the issue and take the necessary action to resolve it.
3. Approval & Processing
Once your exchange request is reviewed and approved, we will notify you.
Approved exchanges are typically processed within 10 business days.
4. Shipping Fees
Please note that shipping fees are the responsibility of the customer.
We ensure careful packaging and inspection to guarantee safe delivery.
5. Restocking Fees
A 15% restocking fee applies to exchanged items.
Contact Us
For any exchange-related inquiries, please reach out to us at:
Our official Instagram / WhatsApp channels.
